It’s always worth restarting the television, by switching it off at the plug and back on again. Restart the television/set-top box and check the internet connection Connected Red Buttonįollow these troubleshooting steps to resolve issues with Connected Red Button: If this is the situation for you, Connected Red Button will be the only option, and the television would need to be connected to the internet. It’s possible that your television does not have the technology (MHEG) to support Red Button. If your television/set-top box uses Freeview, and you want the red button text services, you could try disconnecting the television from the internet and restart it. If you are trying to access Red Button text services, but instead only are presented options to access iPlayer, you are using the Connected Red Button. Refer to your manual on how to do this.Ĭheck whether your device is actually using Connected Red Button It’s worth checking that the software that is running your television/set-top box is up-to-date.

For more information on manual retunes see Manual Retuning - to restore reception or missing channels The aerial lead will then need to be put back in again and a manual re-tune completed.

This will clear the memory and remove the unwanted, stored channels. Perform an auto-tune with the aerial lead removed.

For example, ‘First time installation’ or ‘Shipping Condition’. A factory reset may be called by another term, depending on your manufacturer. Red Buttonįollow these troubleshooting steps to resolve issues with Red Button:īoth of these actions will reset the memory of the television/set-top box. Follow the guidance below for troubleshooting problems with Red Button and Connected Red Button.

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